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Terms of Service


Application requirements and fees for Passports and visas are not in the control of PassportVisasExpress.com, Inc. and are subject to change without notice. Changes may include, but are not limited to, changes in embassy consular fees, processing procedures, application forms and documentation required for visa issuance. PassportVisasExpress.com, Inc. is not responsible for changes in application requirements or fees or for any loss or delay relating to such changes. You agree hereby to be responsible for and shall pay PassportVisaExpress.com, Inc. for all fees and changes in fees. You certify that all statements and information provided by you to PassportVisaExpress.com, Inc. will be true and correct.

Completed passports and visas are normally sent by couriers, FedEx, U.S. Certified Mail, or airline package services and are subject to the terms and conditions set by these companies. PassportVisasExpress.com, Inc. is not responsible for any loss or delays incurred for shipments consigned to these delivery services.

We stand by our service 100%. If we fail to meet our commitment of service to you we will refund 100% of our service fee but not any fees or changes paid to third parties. We cannot be held responsible for actions or delays caused by the U.S. Passport Agency, foreign embassies, consulates or third party services such as couriers or other delivery services. This guarantee does not cover damages and is limited to the refund of our service fee. This guarantee is your exclusive remedy in the event of a service failure.

A Consular fee is the fee the U.S. State Department, Embassy or Consulate charges for the issuance of a visa and or passport. It is also commonly known as an application fee. When applying for a visa or visa support Passport Visa Express.com will charge you for the consular fee and then pay it to the Embassy on your behalf when your application is submitted. Consular fees must be paid to Passport Visa Express.com prior to an application being submitted for processing. Consular fees are non refundable.

PassportVisasExpress.com, Inc. is not responsible for damages resulting from incorrect information from applicants or errors caused by applicants.

PassportVisasExpress.com, Inc.'s liability for processing delays, loss, damages whether direct, incidental, special or consequential including but not limited to the loss of profit or income regardless of whether or not PassportVisaExpress.com, Inc. may have had knowledge or should have known that such damages may be incurred is limited to the amount of service fee paid by you to PassportVisasExpress.com, Inc. In no event shall PassportVisaExpress.com, Inc. nor its agents, contractors, employees, officers, directors and affiliates, be liable for any special, incidental or consequential damages, including, without limitation, loss of profits or income, whether or not PassportVisaExpress.com, Inc, had knowledge that such damages might be incurred. PassportVisasExpress.com, Inc.'s liability for damage to or loss of the passport, visa or other documents caused by PassportVisasExpress.com, Inc., is limited to the cost of replacement or $199.00 whichever is less.

Customer acknowledges and agrees that PassportVisasExpress.com, Inc., will not be liable or responsible for any damage, loss or delay caused by third parties, delivery companies or events beyond the control of PassportVisasExpress.com, Inc. including but not limited to civil commotions, Acts of God, war, terrorist acts, strikes, embassy closure, acts or omissions of public authorities, agencies, consular offices and consular officials.

Customer acknowledges and agrees that embassy consular officials, U.S. Passport Agency officials, Homeland security officials and other agencies may request customer to provide additional documentation or may request revised documentation. Customer also acknowledges and agrees that the official responsible for the issuance of the passport or visa may not give a reason for the denial of the passport or visa. Customer acknowledges and agrees that PassportVisasExpress.com, Inc. is not responsible for the inaction or action of those officials.

All quotes of processing times are approximate. Processing time cannot be guaranteed and the processing time quotes cannot and should not be relied upon.

Passport and Visa requirements are established by each country and are subject to change without notice. PassportVisasExpress.com, Inc. provides the best possible information available but cannot guarantee that the information provided is the most current and complete.

PassportVisasExpress.com, Inc. in its sole and absolute discretion may refuse to process any passport, visa or other document.

Passports and Visas should first be secured and in customer's possession prior to customer purchasing non-refundable tickets or reservations.

All formulae, processes, machines, compositions of matter (or improvements thereof), computer programs, know-how, discoveries, techniques , drawings, specifications, forms, procedures, software, and all other documents, data and materials ("Materials") in any way related to the Application Preparation produced by PassportVisaExpress.com, Inc. for you pursuant to these terms and conditions shall be the sole property of PassportVisaExpress.com, Inc. However, you shall retain all ownership of any materials, which you provide to PassportVisaExpress.com, Inc. in connection with the preparation of the documents.

These terms and conditions shall be governed by and interpreted in accordance with the laws of the Commonwealth of Virginia and the parties submit to the jurisdiction of any appropriate court within the Commonwealth of Virginia for adjudication of disputes arising from these terms and conditions.

Customer's act of transmitting the application to PassportVisasExpress.com, Inc. is customer's acceptance of the above stated terms and conditions.

Conditions of Use:

1. When you visit our site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. 2. All content included on this site, such as text, graphics, logos button icons, images, audio clips, digital downloads, data compilations, and software, is the property of PassporportvVisaExpress.com, Inc. and protected by United States and international copy right laws. The compilation of all content on this site is the exclusive property of PassportVisaExpress.com, Inc. and protected by US and international copyright laws. All software used on this site is the property of PassportVisaExpress.com, Inc. or its software suppliers and protected by United States and international copyright laws. 3. PassportVisaExpress.com, Inc.'s graphics, logos, page headers, button icons, scripts, and service names and trademarks, or trade dress of PassportVisaExpress.com, Inc. in the US and/or other countries. PassportVisaExpress.com, Inc.'s trademarks and trade dress may not be used in connection with any product or service that is not PassportVisaExpress.com, Inc.'s , in an manner that is likely to cause confusion among customers, or in any manner that disparages or discredits PassportVisaExpress.com, Inc. All of the trademarks not owned by PassportVisaExpress.com, Inc. that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by PassportVisaExpress.com, Inc. 4. PassportVisaExpress.com, Inc. grants you a limited license to access and make personal use of this site and not to download or modify it, or any portion of it, except with express written consent of PassportVisaExpress.com, Inc. This license does not include any resale or commercial use of this site or its content; any collection and use of any services listings, descriptions, or prices; any derivative use of this site or its content; any downloading or copy of account information for the benefit of another merchant; or any use of data mining, robots, similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copies, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of PassportVisaExpress.com, Inc. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information; (including images, text, page layout, or form) of PassportVisaExpress.com, Inc. without express written consent. You may not use any meta tags or any other "hidden text" utilizing PassportVisaExpres.com, Inc.'s name or trademarks without the express written consent of PassportVisaExpress.com, Inc. Any unauthorized use terminates the permission or license granted by PasportvisaExpress.com, Inc. You are granted a limited, revocable and nonexclusive right to create a hyperlink to the homepage of PassportVisaExpress.com, Inc. so long as the link does not portray PassportVisaExpress.com, Inc., or its services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any PassportVisaExpress.com, Inc. logo or other proprietary graphic or trademark as part of the link without express written permission. 5. If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. 6. THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY PASSPORTVISAEXPRESS.COM, INC. ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. PASSPORTIVISAEXPRESS.COM, INC. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION CONTENT, MATERIALS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, PASSPORTVISAEXPRESS.COM, INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PASSPORTVISAEXPRESS.COM, INC. DOES NOT WARRANT THAT THIS SITE's INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR ELECTRONIC COMMUNCATIONS SENT FROM PASSPORTVISAEXPRESS.COM, INC. ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. PASSPORTVISAEXPRESS.COM, INC. WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. 7. By visiting PassportVisaExpress.com, Inc., you agree that the laws of the Commonwealth of Virginia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and PassportVisaExpress.com, Inc. 8. Please review our other policies posted on this site. These policies also govern your visit to PassportVisaExpress.com, Inc. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that conditions shall be deemed severable and shall not affect the validity and enforceability of any remaining conditions.

CHECK POLICY- If your check is dishonored or returned for any reason, our financial institution will electronically debit your account for the amount of the check plus a processing fee of $50.00.


Customer Service:

 Thank you so much for the 2 day turnaround on getting my renewed passport to me - service exactly as promised! I will definitely recommend your service to others. 
- J. Yang
Top Consumer Reviews


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